Shipping and Payment
1. Payment options
1.1 iDEAL: Pay easily and securely via your own bank.
1.2 Credit Card: We accept Visa, MasterCard and American Express. The payment is processed immediately.
1.3 PayPal: Pay quickly and securely via your PayPal account.
1.4 Bank transfer: Transfer the amount due to our bank account. Processing of the order starts after receipt of payment.
2. Prices and Payment Terms
2.1 All prices stated include VAT and exclude shipping costs, unless stated otherwise.
2.2 Payments must be made in full before the order is shipped.
2.3 BBQ Valley reserves the right to cancel orders if payment has not been received within the specified period.
3. Shipping Options and Delivery Times
3.1 Standard Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the products ordered, as well as the delivery destination.
3.2 Free Shipping: We offer free shipping for orders over a certain amount. Consult our website for the current threshold.
3.3 Delivery times: We aim to dispatch orders within 1-3 working days. Delivery time may vary depending on the destination and availability of the products.
3.4 Express Shipping Options: For urgent orders, we offer express shipping options for an additional fee. Please contact us for more information.
4. Delivery
4.1 Orders are delivered to the address specified by the customer. It is the customer's responsibility to provide a correct and complete delivery address.
4.2 If an order cannot be delivered due to an incorrect address or the absence of the customer, additional shipping costs may be charged.
4.3 BBQ Valley is not liable for delivery delays caused by circumstances beyond our control, such as customs delays, natural disasters or transport problems.
5. Shipping Confirmation and Tracking
5.1 After shipment, you will receive a confirmation email with the tracking information for your order.
5.2 The tracking information allows you to track the status of your shipment via the carrier's website.
6. International Shipping
6.1 We also ship internationally. Shipping costs and delivery times for international orders vary by destination.
6.2 For international shipments, import duties, taxes and other customs charges may apply. These charges are the customer's responsibility and are not included in shipping costs.
7. Damaged or Missing Shipments
7.1 In the event of damaged products or missing shipments, please contact our customer service within 7 days of receipt.
7.2 BBQ Valley will make every effort to provide a suitable solution, such as replacement of the product or refund of the purchase price.
Contact information
For questions about shipping and payment, please contact us at: info@bbqvalley.nl
