Frequently Asked Questions

Frequently asked questions about BBQ Valley

Do you have a question about ordering, delivery, returns, our showroom, or workshops? Below you will find answers to the most frequently asked questions about BBQ Valley. Is your question not listed? Then please feel free to contact us. We are happy to help you.

Ordering and payment

Can I buy at BBQ Valley both online and in-store?

Yes. You can order our range via the webshop or visit our showroom in Venlo. In the store, you can view and compare various barbecues, pizza ovens, outdoor kitchens, and accessories, and receive personal advice.

Which payment methods does BBQ Valley accept?

In our webshop, depending on the order, you can pay using iDEAL, Visa, Mastercard, PayPal, Apple Pay, VVV Gift Card, Bancontact, SEPA, and KBC/CBC, among others. Online payments are processed via Mollie, among others. In our store, you can also pay electronically via CCV.

Can I use a VVV Gift Card at BBQ Valley?

Yes, the VVV Gift Card is one of the payment options at BBQ Valley. The available payment options are displayed during the ordering process.

Can I change or cancel an order?

Please contact us regarding this as soon as possible. If your order has not yet been processed or shipped, we would be happy to review what can still be adjusted. If the order is already on its way, the standard return conditions apply.

Will I receive a confirmation of my order?

Yes. After an online order, you will receive a confirmation at the email address you provided during the ordering process. Please also check your spam folder if you do not receive a confirmation.

Delivery and pickup

Which carriers does BBQ Valley use?

For parcel shipments, we use DHL and PostNL, among others. Large barbecues, outdoor kitchens, and other bulky products can be delivered using a different method.

Do you also deliver large barbecues and outdoor kitchens?

Yes. For larger products, we will make a personal appointment regarding delivery and any assembly where necessary. This allows us to take the dimensions of the product and the accessibility of the delivery location into account in advance.

Do you also assemble barbecues?

For suitable products, we can arrange delivery and assembly. If assembly is part of your order, we will agree in advance on where and how the product will be placed.

What do I need to take into account regarding delivery and installation?

The delivery address must be normally accessible by our delivery vehicle. For placement in a garden or on a terrace, the location must be safely accessible with a hand truck or pallet truck. Please inform us in advance of any stairs, narrow passages, unpaved surfaces, or other special circumstances.

Do you also deliver a barbecue to an upper floor?

Not standard. Our standard delivery and installation takes place on the ground floor. Installation on another floor is only possible after prior consultation.

Can I pick up my order at BBQ Valley?

If pickup is available for the product in question, you can collect your order at BBQ Valley in Venlo. For online orders, preferably wait until you have received confirmation that the order is ready.

Returns and warranty

Can I return my online order?

For most online purchases, as a consumer, you have a statutory cooling-off period of 14 days. Within this period, you can indicate that you wish to withdraw from the purchase. After that, you have a maximum of 14 days to return the product or drop it off at BBQ Valley.

May I unbox a product before I decide whether to keep it?

Yes. You may examine and assess a product as you could reasonably do in a physical store. If you use the product beyond what is necessary to assess it and this results in a decrease in value, this decrease in value may be at your expense.

Who pays the costs of a return shipment?

The direct costs of returning a product are, in principle, the responsibility of the consumer. For large or heavy products, you can contact us in advance to arrange a suitable method of return or collection.

Can I return spices, sauces, and other food products?

Food products are not automatically excluded from returns. The standard right of withdrawal may apply to unopened non-perishable products. Products that spoil quickly, have a limited shelf life, or whose seal has been broken for hygienic reasons may be excluded from the right of withdrawal.

Can I return a purchase from the physical store?

For a purchase made entirely in our physical store, there is no statutory right of withdrawal. If you have any questions regarding a store purchase, please feel free to contact us so we can review the situation together.

What should I do if my product is defective?

Please contact us via info@bbqvalley.nl and preferably include your order number, the product in question, and a clear description of the problem. Photos or a short video can help us assess the problem more quickly.

How does the warranty work at BBQ Valley?

As a consumer, you are always entitled to the statutory warranty. This means that a product must meet what you may reasonably expect of it. Any additional manufacturer's warranty is separate from these statutory rights and does not limit them.

Showroom and advice

Does BBQ Valley have a physical store?

Yes. BBQ Valley has a large showroom in Venlo where you can view kamados, pellet grills, pizza ovens, outdoor kitchens, open-fire products, and accessories, among other things.

Can I compare different barbecues with you?

Yes. In our showroom, you can view various models and sizes side by side and receive advice on cooking surface, ease of use, maintenance, accessories, and the space available at home, among other things.

Do I need to make an appointment for advice in the showroom?

For routine advice, you do not in principle need to make an appointment and can walk in during our opening hours. If it concerns a more extensive project, such as a complete outdoor kitchen, it may be helpful to contact us in advance so that we can reserve sufficient time for you.

Do you also help choose the right barbecue?

Yes. In doing so, we look not only at brand or price, but primarily at how you want to cook, for how many people, the space you have, and the level of convenience you are looking for. This allows us to compare various kamados, pellet grills, pizza ovens, and other outdoor cooking solutions in a targeted manner.

Workshops

Which workshops does BBQ Valley organize?

BBQ Valley organizes various barbecue workshops, masterclasses, and other culinary events. You can find the current offerings and available dates on our website.

Are the workshops suitable for beginners?

That varies by workshop. Some workshops are specifically aimed at beginners and mastering barbecue techniques, while other masterclasses delve deeper into specific ingredients, techniques, or preparation methods. What you can expect is described for each workshop.

Can I cancel a workshop?

Yes. You can cancel a workshop free of charge up to 7 calendar days before the start. From 6 calendar days before the workshop, the full participation fee remains due.

Can I reschedule my workshop to another date?

You can reschedule your reservation to another available workshop date free of charge up to 7 calendar days before the workshop. From 6 days before the start, this is only possible with the explicit consent of BBQ Valley.

Can someone else take my place at a workshop?

Yes. You may nominate a replacement participant free of charge. Please let us know who will be taking your place before the start of the workshop.

What happens if I don't show up for a workshop?

If you do not show up, this will be considered a no-show. The full participation fee will remain due and there is no right to a refund.

Can you accommodate allergies or dietary requirements?

Please inform us of any allergies and dietary requirements as early as possible. We will try to accommodate these where reasonably possible. However, we cannot guarantee that dishes or our workshop space are completely free of specific allergens or traces thereof.

Can I book a workshop for a company, family, or group of friends?

Yes. In addition to our regular workshops, we also organize workshops for groups. These are suitable for, for example, company outings, team building, family outings, and groups of friends.

Gift cards

Does BBQ Valley sell gift cards?

Yes. With a BBQ Valley gift card, you give the recipient the freedom to choose something from our assortment themselves. The terms and conditions stated at the time of issue apply to the gift card.

Can a BBQ Valley gift card be cashed out?

A BBQ Valley gift card will not be paid out in cash, unless required by law.

Contact

My question is not listed. How can I reach BBQ Valley?

No problem. You can contact us via email, phone, or WhatsApp, or visit our showroom in Venlo.

BBQ Valley BV
Groethofstraat 54 B
5916 PB Venlo
The Netherlands

Email: info@bbqvalley.nl
Phone: 06 35640921